Last Updated: September 26, 2026

At SHOUBAO, we are committed to providing quality cycling helmets and reliable customer service. Due to the nature of helmet products and safety considerations, we only accept returns or refunds for confirmed product-related issues.

1. Return and Refund Eligibility

Returns, replacements, or refunds are only accepted when the product has a confirmed quality issue, manufacturing defect, or has been damaged during transportation.

Eligible situations may include:

  • Structural damage upon arrival
  • Cracks or obvious defects in the helmet shell
  • Defective buckles, straps, adjustment systems, or other functional components
  • Incorrect products sent by us
  • Significant manufacturing defects that affect normal use or safety
  • Damage caused during transportation

For issues not related to product quality, we do not accept returns, exchanges, or refunds.

2. Non-Returnable Situations

We do not accept returns, exchanges, or refunds for reasons including, but not limited to:

  • Change of mind
  • Incorrect size selected by the customer
  • Incorrect color or model selected by the customer
  • Product does not meet personal preferences or expectations
  • Minor color differences caused by lighting, photography, or screen display
  • Normal wear and tear
  • Damage caused by improper use, impact, accidents, misuse, or incorrect storage
  • Damage caused by unauthorized modification or repair
  • Products that have been used for cycling, training, racing, or other activities
  • Customized, OEM, ODM, private-label, or personalized products

Because helmets are safety-related products, any helmet that has been used, worn during riding, involved in an impact, or shows signs of use cannot be returned or resold.

3. Size Responsibility

Customers are responsible for checking product specifications, helmet size, head circumference, and fitting information before placing an order.

If the product received matches the ordered size and specifications, returns or exchanges due to improper fit are not accepted unless the issue is caused by an incorrect product sent by us.

4. Quality Issue Claims

If you believe your product has a quality issue, please contact us as soon as possible after receiving the order.

Please provide:

  • Order number
  • Product name or model
  • Clear photos or videos showing the issue
  • Photos of the packaging, where applicable
  • A detailed description of the problem

We may request additional information to verify the issue.

5. Review and Resolution

After receiving your claim, our team will review the submitted information.

If the issue is confirmed to be caused by a manufacturing defect, product quality issue, shipping damage, or fulfillment error, we may provide one of the following solutions:

  • Replacement product
  • Replacement parts
  • Partial refund
  • Full refund

The appropriate solution will be determined based on the specific situation.

6. Return Authorization

Please do not return any product without contacting us first.

Any return must be approved by our customer service team before shipment. Unauthorized returns may not be accepted or refunded.

If a return is required due to a confirmed product issue, we will provide the relevant return instructions.

7. Return Shipping Costs

If the return is caused by a confirmed product defect, incorrect shipment, or other error on our part, reasonable return shipping costs will be handled according to the specific case.

For any return that is not related to a confirmed product issue, return shipping costs will not be covered by SHOUBAO, and such returns may not be accepted.

8. Refund Processing

Once an approved refund is confirmed, the refund will generally be issued to the original payment method.

Processing times may vary depending on the payment provider, bank, or financial institution.

Original shipping fees, customs duties, taxes, and other third-party charges may not be refundable unless the issue was caused by us.

9. Customized and OEM/ODM Orders

Customized products, OEM/ODM orders, private-label products, custom colors, custom logos, custom packaging, and other made-to-order products are generally non-returnable and non-refundable.

If a confirmed manufacturing defect occurs, we will review the issue and provide an appropriate solution based on the agreed specifications, approved samples, and production requirements.

10. Safety Notice

Cycling helmets are safety products. A helmet that has been involved in an accident, impact, crash, or significant drop should not continue to be used, even if there is no visible external damage.

Damage caused by accidents, impacts, improper use, or normal wear is not considered a manufacturing defect and is not eligible for return or refund.

11. Contact Us

If you have any questions regarding a return, refund, or product quality issue, please contact us:

Brand: SHOUBAO
Website: www.hulusporting.com

Email:
ewan@hulusporting.com
lynn@hulusporting.com

WhatsApp / TEL:
+86 135 3290 1080